Frequently Asked Questions
Becoming A Patient
How Do I Become A Patient?
To begin your healing journey, please complete the New Patient Inquiry Form and share your health concerns with us. After submitting the form, I will will reach out to you within a few days to ensure my care aligns with your health needs.
Do You Work With Insurance Providers
I will invoice you directly. Depending on your insurance cover, your insurance company may reimburse you some or all of the costs. The onus is however on you to confirm this, and I appreciate your payment at the earliest convenience.
Please notify your insurance company that any reimbursements should be sent directly to you.
Do I have To Travel To The Bay Of Plenty?
To work with me, you will be required to meet me in person for the initial consult. This will allow you to take a trip to the beautiful Bay of Plenty. Alternatively, at times I run clinics in other parts of New Zealand which may allow us to meet there for the first time. Follow-Up appointments can be done remotely; however, patients are required to be seen in-office on a yearly basis.
Equally, I need you to maintain a relationship with your GP or primary care physician.
Can Dr. Neff be my GP?
No, you need to have your own GP or primary care physician. I will work with you closely as a consultant and will coach you in preventive, nutritional and functional medicine to help you address the roots of chronic health problems.
What Do I Need To Do Before My Appointment?
Kindly complete the medical questionnaire and consent forms relevant to your appointment type.
What Medical Records Do I Need To Provide?
As you embark on your health journey with The Neff Functional Medicine Clinic, we begin a collaborative relationship that may extend over several months or even years. The Functional Medicine Model encourages us to understand the full scope of who you are—your story, the events and factors influencing your health, and how these have shaped your current state. This discovery process helps us get to know you, your history, and your specific needs, allowing us to develop a treatment plan tailored to you.
The initial discovery phase involves several steps. Upon scheduling your appointment, you will be asked to complete an online questionnaire. To help clarify which medical records will be beneficial, please review the following guidelines:
– Summary of medical history from your Primary Care Provider within the last 12 months
– Conventional lab results from the past 3-6 months
– Functional Medicine test results within the last year
Please avoid sending:
– Notes from routine office visits
– Routine exam notes, such as immunizations and standard physicals
– Lab results older than one year
– Diagnostic imaging films or disks
Do not submit screenshots; we require copies of your original medical records.
* We understand that each patient’s journey is unique, as is the relevant information. Please keep in mind that more information is not always better; if you request a review of multiple past records by our physician, an additional fee may apply.
Conditions I Work With
Conditions I can help you with
As a Functional Medicine Physician I treat the following chronic health concerns (but not limited to):
- Acne
- Alzheimer’s Disease and Dementia
- Arthritis
- Asthma
- Autism Spectrum Disorder, ADD, ADHD
- Autoimmune Diseases
- Cancer Prevention
- Chronic Fatigue
- Chronic Sinusitis
- Depression and Anxiety
- Detoxification and Healing
- Diabetes
- Digestive Disorders (IBD, IBS, GERD/Reflux)
- Eczema/Psoriasis
- Elevated Cholesterol
- Environmental and Food Allergies
- Fatigue
- Female Disorders (PMS, Menopause, Infertility, PCOS)
- Fibromyalgia
- Healthy Aging
- Healthy Weight and Metabolism
- Heart Health
- Hormone Balance
- Interstitial Cystitis
- Low Testosterone
- Mercury and Heavy Metal Toxicity
- Metabolic Syndrome, Pre-Diabetes, Insulin Resistance
- Migraines and Headaches
- Multiple Sclerosis
- Obesity
- Osteoporosis
- Parkinson’s Disease
- Restless Leg Syndrome
- Sleep/Insomnia
- Thyroid and Adrenal Disorders
Do You Work With Cancer Patients?
I collaborate with patients to create an internal environment where cancer is less likely to thrive. For those currently undergoing treatment, I partner with their oncology team, focusing on nutrition and lifestyle modifications to boost the immune system, enhance detoxification, and provide support throughout their treatment. After treatment, I work to reduce the risk of recurrence.
Do you work with patients that have autoimmune disease?
Yes, I work with patients who have Autoimmunity and a Functional Medicine approach has led to great improvement.
Do You Work With Children?
I only work with children age 13 and over.
How Do I Become A Patient?
To begin your healing journey, please complete the New Patient Inquiry Form and share your health concerns with us. After submitting the form, I will will reach out to you within a few days to ensure my care aligns with your health needs.
How Do I Become A Patient?
To begin your healing journey, please complete the New Patient Inquiry Form and share your health concerns with us. After submitting the form, I will will reach out to you within a few days to ensure my care aligns with your health needs.
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